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Retail Merchant Services Review 2017

Retail Merchant Services Review

Retail Merchant Services (RMS) is a UK payment service provider for small businesses founded in 2007 and based in Milton Keynes. The management team has a background in payment services and looks after a customer base of more than 30,000 SME businesses.

retail merchant services

Retail Merchant Services offers card payment terminals, online payments solutions and MOTO payments. The company operates as a membership scheme, so customers join a membership agreement which entitles them to a number of member benefits. The company acts as the customer interface between the customer and Elavon which provides the payment clearance and terminals.

Review
Retail Merchant Services ReviewRating
Features
Ease of Use
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Summary
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Products and Services

Retail Merchant Services offers both payment terminals and online payment solutions. Virtual terminals and payments over the phone are also available.

SolutionProductFeatures
Face to face paymentsCard payment TerminalsPDQ machines available as countertop, portable and mobile options
Payment GatewayeRMS Online Payment SolutionHosted payment gateway solution with integrated reporting tools
MOTO PaymentsPayments by Phone and TextVirtual terminal solution with Interactive Voice Response feature for text payments

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Card payment Terminals

Retail Merchant Services supplies different types of card payment terminals:

  • Countertop terminals
  • Portable terminals (Bluetooth or wifi enabled)
  • Mobile terminals

All terminals are provided by Verifone and contactless payments are available.

eRMS Online Payment Solution

eRMS is an online payment gateway and online merchant service facility. The online payment gateway synchronises to data centres in the UK using encryption technology.

eRMS is a hosted solution that allows customers to build their own ecommerce page using the On4 store builder. Hosting is included in the price.

Full management reporting is included in the service.

Payments by Phone and Text

Payments over the phone are managed via a virtual terminal. The payment is processed via the online payment gateway using a secure connection. Interactive Voice Response allows for automated transactions using pre-recorded options and instructions.

Payments by text require a one-off registration by calling a dedicated number and creating an account with a mobile phone and card details. The account creation is confirmed by text and from that moment on the customer can start with the purchase by text messages. The customer receives a text message as a receipt to confirm the transaction. Purchases by text messages can lead to repeat business so they can be a lucrative addition to the payment methods being offered by a retailer.

Benefits

Customers receive these add-on services included in the contract (a contract duration is normally 3 years):

  • VAT and Tax insurance service
  • Legal Assistance Direct is Retail Merchant Services helpline available 24/7 with access to legal experts offering confidential advice
  • Competitive rates on business banking through a partnership with Santander and funds credited within 1-2 business days
  • Discounts on telecommunications charges through a partnership with Daisy for line rental and call charges
  • Discounts on utilities through a partnership with United Utilities
  • Discounted insurance through Henderson Insurance Brokers
  • Payments Expert is available to customers for any payment enquiries
  • Customer support is available at the weekends and until 10pm on week days

Verdict

The company's website has a good blog featuring jargon-free practical advice for small businesses.

A minus point is the length of the contract, typically 3 years, with early termination fees. Other fees may be applied when cancelling a contract, so it is advised to check the terms and conditions thoroughly.

Online reviews for Retail Merchant Services are mixed, depending on each business' experience with their sales representative. The main issues being raised in forums are the sales approach, sometimes too direct, and the lengthy termination process, which can be at times expensive.

Next Steps

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