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Realex Merchant Services Review 2017

Realex UK are considered to be a UK leader in the merchant account and payment processing industry.

With high profile clients, low, easy to understand costs and a variety of products and services targeting both SMEs and large, international corporations, Realex UK offer customised solutions to business who either want to start selling their products and services online, or who are looking to continue growing their business and their consumer base.

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Products and Features

Realex UK focus on online payment processing, meaning they do not supply their clients with physical products such as chip and PIN machines. Instead, they use virtual terminals and 3D secure technology such as Verified by Visa and Mastercard SecureCode to allow companies to conduct business online. Payment solutions include:

  • Online payment processing, including fraud scoring & management and foreign exchange management.
  • Virtual terminal solutions. Transactions are reported on with the online reporting tool, RealControl.
  • Merchant Services: Realex work closely with banks & financial institutions to help you process card payments.
Integrated online payment solutionsBusinessOff the shelf payment solutions package for new businesses, including
Integrated online payment solutionsCorporateHighly customisable online payment solution with customisable fraud protection from £45/month
Managed Gateway SolutionsGlobal IrisWhite label managed e-commerce payment gateway packages

Integrated Online Payment Solutions

Business Package

The Realex Business off the shelf package is a great way for new businsses to start taking payments. Including a payment gateway which lets you accept all major credit card types and a secure hosted payment page, you will be operational in no time. The package come with comperehensive fraud protection and the Realex online reporting tool RealControl, which will let you monitor your transactions and analyse your sales.

There is no set up fee and the package costs £19 a month, which allows you to process up to 350 transactions. Additional transaction are charged at 9p.

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Corporate Package

Choosing the Corporate package will let you work with Realex to create a bespoke payment solution for your business. Since Realex offer payment gateway solutions, virtual terminals and PCI compliant card details storage, they can help you find exactly the right setup for your business.

Pricing for the Corporate package depens on the solutions provided.

Managed Gateway Solutions

Global Iris is a managed payment gateway solution offered by Realex in combination with Global Payments (formerly known as HSBC Merchant Services). A white label payment gateway is a hosted solution which a merchant can simply integrate into their site and brand with their own look and feel. This makes customers feel secure in their shopping experience, while taking the pressure of PCI compliance away from the merchant. Especially smaller startups and SMEs will find that achieving full PCI compliance is too laborious and expensive to be a realistic option, in which case a hosted, managed gateway is a viable alternative.

The managed gateway comes with fraud protection and full support of tokenisation functionalities. Packages can also be tailored to include customer service and sales teams who will work remotely for your brand and assist your customers in their shopping experience.


Realex UK have an excellent reputation, with a number of big brand British clients including Virgin and Vodafone and have produced a number of payment processing solutions that are good for both small and medium businesses and large corporations. This versatility is an aspect that is often lacking in other companies. Realex offer low prices, starting from just £19 per month.

Realex is especially suited to those who put a great focus on customer service and sales, without the means of supporting in-house support teams. Small merchants who don't need fully managed solutions might find cheaper rates elsewhere.

Next Steps

To find further information about Realex Payment Services, fill out the form above and Expert Market will find you a Sales Representative to answer all your questions.