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WorldPay Merchant Services Review 2017

With over 30 years experience in the sector, Worldpay are one of the largest and most trusted merchant account providers in the UK. Innovative, accommodating and flexible, Worldpay have become the largest provider in Europe and continue to maintain a reputation for excellence.

Review
Worldpay Merchant Services ReviewRating
Features
Ease of Use
Help & Support
Summary
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Products And Services

Worldpay are renowned for the wide range of products and services they provide to their customers. Card machines, EPOS systems, online payments, and virtual terminals are all available, allowing Worldpay to be one of the first ports of call for UK businesses.

PDQ Machines

Worldpay offer a full range of PDQ machines, individually or as part of a package. Whether you require entry level devices or complex, interconnected packages, all shapes and sizes of businesses and sectors can be catered for.

Countertop

Typically the most affordable devices, these need to be sturdy. That is not to say that Worldpay countertop devices are not feature rich. Contactless, intuitive and highly efficient, their countertop PDQs are reliable, lightweight and perfectly suited to most sectors.

Portable

As portable devices need to connect through Bluetooth or WiFi, reliability can be a problem. Worldpay are renowned for supplying the highest quality of portable devices at affordable prices. 24/7 support is provided in the unlikely event that problems do arise and contactless technology comes as standard.

Mobile

While poorly designed portable devices can be problematic, mobile devices are infamous within the industry, putting many off using the technology. This, however, is something of a misconception, particularly as the technology is constantly improving. It is vital, however, that you use a secure and reliable provider and Worldpay are one of the most highly regarded mobile credit card machine providers in the country. As all devices are PCI DSS compliant, they are also secure.

Online Payment Gateway

A virtual terminal lets you process MOTO payments quickly and securely. The platform is set up in WorldPay's backend, and if you choose to start taking payments through the virtual terminal, you will receive a login to this platform. This means there is no technical setup required and you will be able to start taking payments very quickly.

Pay Page

Choosing the basic pay page option will let you take card payments online without having to worry about creating or integrating a payment page to your website.

Your customers are redirected to a WorldPay payment page, which has basic customisation options. This means you can add your logo and your colours to the page to make the redirection experience less jarring for your customers.

WorldPay handles all technical aspects of the transactions for you, including processing and authorising the payment. You do not need to worry about PCI compliance, as all data is handled and stored by WorldPay. When the payment has been made, the customer is taken back to your website.


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Integrated Payment Page

WorldPay's Integrated Payment Page option is more sophisticated than the simple pay page. It allows you to take payments on your own website, without redirecting your customers off your site. Your payment page can be completely tailored to your brand and shopping experience, so customers feel safe and secure throughout the whole transaction.

Since you are collecting, storing and passing on sensitive card data, you will need to meet PCI compliance standards to be able to implement this option. The Integrated Payment Page is a solution better suited to larger businesses rather than small companies.

The platform has full reporting capabilities, letting you monitor transactions and analyse your sales performance. The monthly fee is the same whether you have one user or several, so you can track who made a sale and when.

If you require processing payments online or over the phone, Worldpay’s virtual terminal is a great option. Intuitive to use and requiring no technical knowledge to set up, you can access the virtual terminal anywhere with an internet connection. At just £9.95 per month, it is also highly affordable.

Contactless

Contactless is one of the fastest growing payment methods in the UK, and as such it is vital for most businesses to provide devices that are capable of processing contactless payments. Payments are secure and limited to £30 transaction values, allowing peace of mind for the customer and business. What’s more, mobile phone payments (such as Apple Pay) can be processed through Worldpay devices, meaning their devices are unlikely to become obsolete as the technology changes.

Pricing Plans

While it is not possible to provide accurate details regarding specific contracts, for this you will need to discuss with your Worldpay advisor, payment plans are an effective way of cultivating a contract to your individual needs.

Pay as you go models are well suited to those who do not wish to be tied down to contracts, such as businesses that operate in seasonal sectors like holiday accommodation.

Fixed monthly payments are perfect for those with predictable usage levels. Although this package does not provide much in the way of flexibility, it is well suited those who prefer predictability in pricing.

The standard pricing model is best suited for established business whose usage levels are not so predictable. Customisation is key for these contracts, ensuring the best value possible and a high degree of flexibility.

Customer Support

As PDQ machines can be tricky to install and use if you have no experience with the technology, it is important that your supplier provides some degree of support. Worldpay have dedicated phone lines for separate areas. A support line for online payments means that you can access advice regarding the day-to-day usage of your equipment, while a separate line is provided for card payments.

Basic guides for installation are provided online, and all devices are straightforward to implement. Further online or phone support is also available.

Online management is available 24/7 from anywhere in the world with an internet connection, meaning you can stay on top of payment processing, access your history and chase up unpaid invoices.

FAQs are available online and the full details of your contract with Worldpay can be used as reference at any time.

Verdict

Operating in numerous countries and languages across the globe, WorldPay use over 120 different currencies. They have been endorsed by popular organisations such as Just Giving, Secret Escapes and MoneyGram.

Worldpay customers tend to sign 18 month contracts which are usually renewed automatically until 90 days notice is given.

There is a cancellation fee if you cancel within your contract period, so make sure you read the small print carefully. Worldpay will specifically tailor their service and their charges to suit your business needs.

The company were also shortlisted for two Marketing Week Awards for their Global Online Shopper Report campaign which surveyed over 19,000 shoppers to find out about their spending habits and attitude to e-commerce. This report contains invaluable information for anyone wishing to understand more about shopping trends in e-commerce.

Next Steps

If you would like to know more about WorldPay and would like to setup a merchant account for your business, simply fill out the form at the top of this page. Expert Market will help get you started with prices and savings.